Shipping & Returns
Shipping
Prescription Veterinary Diets and orders over $39.99 ship FREE*
PetRx utilizes all of the major carriers for shipping, depending on location and weight. Once your order has shipped, you will receive an email with detailed tracking information.
Our warehouse is located in Southern California. Ground Service transit time is typically 1-4 business days. On rare occasions, shipping times may be extended due to factors beyond our control.
Royal Canin Prescription Diets will ship via FedEx, from your local Royal Canin warehouse.
*This excludes expedited shipping options as well as orders from AK, HI, APO & FPO addresses.
Returns
For non-prescription items, please contact us within 90 days of purchase if are aren't completely satisfied. We'll do everything we can to make it right for you!
We are sorry but we do not accept returns or exchanges of prescription medications.
APO/FPO Addresses
We ♥ Our Troops! Orders with APO/FPO addresses will be shipped via United States Postal Service.
Please enter your address at checkout to receive the shipping quote for your location.
Return Shipping Address
Please send any returns to the following address:
PetRx Returns Dept.
30941 Agoura Road Suite 126B
Westlake Village, CA 91361
Contact Us
If you have any questions about our shipping and return policies, feel free to contact us here!