Shipping & Returns
All shipments are processed within 24 hours from the time the order is placed.
Ground service transit time is typically 1 to 3 business days. On rare occasions, shipping times may be extended due to factors beyond our control such as weather, availability of product, etc.
We will notify you immediately if your order is delayed for any reason.
The accuracy of ship-to addresses and daytime telephone numbers for the recipient is your responsibility. It is also your responsibility to assure that the folks you are shipping to will be in town to care for their package the day it is delivered. We do not require a recipients signature for delivery at single unit residences as long as your local delivery driver feels that leaving the package will be safe from prying eyes.
You may return any unopened, undamaged and/or unused items within 90 days for a full refund.
Shipping charges incurred from the original order are non-refundable. However, in certain cases, we may refund shipping as well depending on the reason for the return.
First time orders for veterinary diets may be subject to additional processing times.
You will receive an email after placing your order requesting your veterinary contact information.
If we have any trouble obtaining an approval from your veterinarian, we will be sure to notify you immediately.
APO/FPO U.S. Military addresses and U.S. Territories are shipped via USPS Priority Mail or Parcel Post.
Due to world events impacting the United States and other countries, shipments to certain military addresses may be delayed for up to 6 weeks.
Return Shipping Address:
Please send any returns to the address listed below:
PetRx.com30941 Agoura Road, Suite 126BWestlake Village, CA 91361
If you have any questions about our shipping and returns policies, feel free to contact us by calling us at (833) 571-7387, or by clicking here.