Shipping & Returns
All shipments may require 1 to 2 business days processing time before shipment.
Ground service transit time is typically 5 to 9 business days . We do not ship on Holidays or weekends. Shipping times may vary depending on availability of product. Weather or other factors beyond our control may affect shipping time and cause a delay.
Orders requiring veterinary authorization may be subject to additional processing time.
The accuracy of ship-to addresses and daytime telephone numbers for the recipient is your responsibility. It is also your responsibility to assure that the folks you are shipping to will be in town to care for their package the day it is delivered. We do not require a recipients signature for delivery at single unit residences as long as the local delivery person feels that leaving the package will be safe from prying eyes.
All shipping charges incurred for returning merchandise to PetRx.com are solely your responsibility, unless it is the error of PetRx.com. All returns must be postmarked within 30 days of the invoice date to qualify for a return.
Shipping costs are non-refundable for unclaimed, undeliverable or returned packages, unless the mistake was the result of our error.
Upon receiving unopened, undamaged returned items, we will issue a store credit for the full amount of the item(s) returned. As a courtesy, for using PetRx.com as your Pet Supplier, we will additionally automatically provide you with a $5 coupon redeemable on your next order.
Return shipping charges may apply for refused or unclaimed packages.
A signature may be required upon delivery.
We highly suggest that you place your order at least 2 weeks before any major holiday to allow enough time for delivery.
Our warehouse does not ship orders on weekends or Holidays. Therefore, if you place an order after 1:00 P.M. Pacific Time on Friday, you may experience a delay between your order shipped confirmation email and the actual shipment of your order.
We do ship to APO/FPO U.S. Military addresses and U.S. Territories. We ship all orders via USPS Priority Mail or Parcel Post to APO/FPO U.S. Military addresses and U.S. Territories.
Due to world events impacting the United States and other countries, shipments to certain military addresses may be delayed for up to 8 weeks.
Return Policy:
You may return an unopened item for refund within 30 days of the shipment date. Shipping and handling charges are non-refundable. All returns must be accompanied by the packing slip. Please indicate the reason for return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. Your account will be credited upon receipt (at the address indicated below) of your returned package.
Return Address:
PetRx.com
5607 Kanan Rd.
Agoura Hills, CA 91301