Shipping & Returns
Orders over $49 ship FREE**
Please allow 1-2 Business days for us to process your order.
New customers ordering prescription pet food, please allow 24-72 hours for us to hear back from your Veterinarian for an approved/denied authorization before your shipment.
Shipping
PetRx utilizes all of the major carriers for shipping, depending on location and weight. Once your order has shipped, you will receive an email with detailed tracking information.
Our warehouse is located in Southern California. Ground Service transit time is typically 1-5 business days. On rare occasions, shipping times may be extended due to factors beyond our control.
-Due to Covid-19 and higher demand, USPS and Fedex deliveries may be delayed. Please refer to your tracking number provided in your confirmation email for more information.
Returns
Please contact us within 60 days of purchase if you aren't completely satisfied. We'll do everything we can to make it right for you.
You'll receive a refund of the purchase price, minus a $7 restocking fee. Products must be returned in original packaging and unused (unless damaged upon delivery)
Sale items are non-refundable
Stolen Packages
We do not insure or replace any stolen packages.
APO/FPO Addresses
We ♥ Our Troops! Orders with APO/FPO addresses will be shipped via United States Postal Service.
Please enter your address at checkout to receive the shipping quote for your location.
Contact Us
If you have any questions about our shipping and return policies, feel free to email us at: staff@petrx.com
or call us at 833-571-7387